Job Description: Front-of-House Manager, Trinity Curated Wellness
Location: Trinity Curated Wellness, South Melbourne
Type: Full-time (or a part-time arrangement may be considered for the right applicant)
About Us
Welcome to Trinity. Your urban sanctuary for curated wellness.
Nestled in the heart of South Melbourne, Trinity Curated Wellness is a bespoke haven for fostering health, relaxation, and rejuvenation. Our thoughtfully designed space offers everyday moments of respite for busy people, with a hot-cold therapy circuit, LED lounge, yoga, meditation and breathwork classes, and a curated collective of holistic therapists — all set within a calm and beautiful environment.
Our focus is to bring simplicity and focus to an often-complex wellness landscape. We work with each client to create a personalised path toward their own longevity and wellbeing. We are a values-led business that prides itself on intentionality, high-quality care, and a seamless client experience.
We’re a small, dedicated team who value collaboration, warmth, and curiosity — qualities we also seek in our next hire.
Role Overview
The Front of House Manager plays a pivotal role in ensuring the smooth daily operations of Trinity Curated Wellness. This role is responsible for overseeing all guest-facing activity, delivering exceptional client service, and coordinating the broader team.
In addition to leading the guest experience, the role includes key operational responsibilities such as payroll approval, staff scheduling, class programming, and coordination with external service providers.
This role reports directly to the Founder/Director and operates with a high degree of autonomy, requiring initiative and confidence in decision-making.
Key Responsibilities
Client Experience & Service Excellence
Oversee all front desk and guest-facing operations
Ensure all guests are warmly welcomed, efficiently checked in/out, and supported throughout their visit
Handle enquiries via phone, email, and in person with warmth, professionalism, and clarity
Maintain a consistently high standard of service across all client touchpoints
Proactively manage guest feedback and resolve issues with care and confidence
Team Coordination & Scheduling
Approve and manage weekly payroll and staff rosters
Coordinate daily and weekly team schedules to ensure smooth operational flow
Oversee class programming and maintain strong relationships with facilitators and specialised service providers
Ensure clear and timely communication across the team
Support recruitment and training of casual staff
Operational Support
Monitor and manage consumables and retail stock; assist with ordering and stocktaking
Maintain FOH and bathhouse presentation and readiness throughout each day
Troubleshoot operational issues and contribute to ongoing systems and process improvements
Support general administrative tasks including internal communications, recordkeeping, and reporting
Retail & Merchandising
Ensure retail products are clean, beautifully presented, and well stocked
Support retail sales and product education, including inventory tracking
Assist with product launches, seasonal campaigns, and merchandising
Administrative & Business Support
Manage client memberships, class enrolments, and general account queries
Assist with reporting on attendance, revenue, and client insights
Support the coordination of wellness events and promotional activities
Contribute to content creation and social media — including photo/video capture, caption writing, and sharing operational insights that support brand storytelling
Key Attributes & Experience
Minimum 2 years’ experience in a customer-facing role with supervisory or management responsibilities
Strong organisational skills and the ability to manage multiple moving parts calmly and effectively, maintaining a high level of attention to detail
Excellent written and verbal communication skills
Comfortable with booking and POS systems – knowledge of MindBody and Shopify highly regarded
Experience with rostering and basic payroll processes is preferred
A proactive problem-solver with a can-do attitude
A genuine interest in holistic wellness and alignment with our values of balance, renewal, and growth
Open, adaptable, and ready to grow alongside a dynamic and evolving business
Working Hours & Expectations
This is a full-time, on-site position based at Trinity Curated Wellness in South Melbourne
The role is structured as 5 days per week and includes early mornings, evenings, and weekends as part of the regular roster (a part-time arrangement may be considered for the right candidate)
Occasional flexibility will be required to support events, public holidays, or seasonal programming
The successful candidate will demonstrate reliability, initiative, and a strong sense of ownership
What We Offer:
Inspiring work environment: Be part of a supportive team in a beautiful, tranquil setting.
Professional growth: Opportunities for personal and professional development, with significant growth plans in place for Trinity Curated Wellness.
Community connection: Engage with a community of like-minded individuals who share your passion for wellness.
Employee perks: Access to all our wellness services and classes, employee discounts, and more.
If you are a dynamic individual with a passion for wellness and a flair for customer service, we would love to hear from you. Join us in creating a vibrant, health-focused community in South Melbourne!
How to Apply:
Please send your resume and a cover letter detailing your experience and why you’re the perfect fit for this role to trinity@trinityscarf.com. Applications will be reviewed on a rolling basis, so don’t delay!
Join us in spreading wellness and positivity at Trinity.